Transitions: April 2017

Public Hearing

Note: C-TRAN will host a public hearing regarding a proposal that, if approved, would eliminate C-VAN monthly and daily passes as early as the end of 2017. Details about the proposal are available at www.c-tran.com.

Tuesday, April 11 • 5:30 PM

C-TRAN Board of Directors Meeting,
Vancouver Community Library, Columbia Room
901 “C” St., Vancouver
Served by routes 2, 25, 30, 32, 37, 39, 47, 60, 71, 105 and The Vine


What is Hop Fastpass?

Hop Fastpass is a new regional electronic-fare payment system launching in mid-2017. Riders can use contactless payment devices such as a Hop smart card, bank card or smartphone to pay their fare onboard TriMet and C-TRAN buses and Portland Streetcar, or at a MAX or WES Commuter Rail platform.

Why Hop?

Hop will make it easier, faster and more convenient for riders to board and pay fares. If the card is registered, it provides benefits such as lost-card protection and auto-loading of funds. For operations, it simplifies the operator’s responsibilities and makes the fare collection system more efficient. It will also speed up the time it takes for riders to board the vehicles.

How does Hop work?

Riders tap their Hop card, bank card or smartphone in front of the card reader every time they board. Once the fare payment is accepted, the reader indicates “Accepted” with a green checkmark along with a brief audible tone. If it’s not accepted, a red “X” will appear with an audible tone that indicates it’s invalid.

Is a rider tapping properly?

If someone taps too quickly or too slowly the reader may not recognize it. It’s best to hold your Hop card or contactless payment device in front of the card reader for about one second and then remove.

What about riders paying with reduced fares?

For Honored Citizens and Youth riders, ID is still required. The Hop reader displays a prompt with an audible tone reminding the rider to be prepared to show proper ID. Honored Citizen or Youth fare purchases on credit cards or via mobile wallet payments will always be charged a full adult fare.

Can a rider pay for two fares with a Hop card?

No. Each Hop card can be used by only one person. If someone tries to pay a second fare with the same card a red “X” will appear with an audible tone that indicates it’s invalid. Additional fares can be purchased by tapping a different card or with cash.

How does Hop work with multiple family members?

Each person must have their own Hop card, but one person can manage multiple cards through their account.

How do riders earn passes as they ride?

With Hop, riders get the best deal. Hop automatically calculates the correct fare, keeps track of transfers and how many trips are made in a day and month. After purchasing two 2½-Hour tickets in a day, the fare is upgraded to a day pass and rides are free the rest of the day. Riders can also buy a month pass one trip at a time. For example, after riding twice per day for 20 days in a month, an adult has reached the cost of a month pass, and the rest of the rides that month are free. For an Honored Citizen or Youth rider, they earn a monthly pass after 12 days of riding twice a day. With Hop, no one has to pay the full cost upfront for a monthly pass.

Does a Hop card interfere with other payment devices?

Yes, “card clash” is possible, meaning a card reader could detect more than one contactless payment device. Payment cards should be removed from a wallet when tapping so other cards or payment devices don’t interfere with the transaction.

Can someone use a Hop card without registering?

Yes, but a rider won’t benefit from Hop features, such as lost-card protection and Auto-Load.

Do all riders have to use Hop?

No, riders can still pay with cash on buses, at ticket machines or use the TriMet Tickets mobile app.

Will paper tickets and passes be eliminated? What about paper transfers?

Paper tickets and passes will eventually be phased out after a transition period, though no date has been set to phase them out. Paper transfers and bus ticket printers will remain for now, and we will consider eliminating them down the road.

Where do riders get a Hop card?

Hop fare cards are available at 500+ retail locations across the region such as grocery stores, convenience stores, pharmacies and transit agency ticket stores/customer service.

Does a Hop card cost money?

A Hop card costs $3, which helps us maintain a convenient retail network for our riders. However, we are giving away thousands of free cards prior to launch.

How do riders add value onto a Hop card?

Hop cards are like reloadable gift cards. There are many ways to add value:

  • Pay with cash, credit or debit card at 500+ retail locations
  • Online at myhopcard.com
  • Hop mobile app
  • Call 1-844-MYHOPCARD (1-844-694-2273)

Is there a minimum amount to put onto a Hop account?

Yes, the minimum amount to load onto a Hop account is $5 except at the TriMet Ticket Office.

What happens if someone uses up all their Hop funds?

If a Hop card does not have enough funds to pay for a trip, the card reader will decline the transaction and display a red “X” indicating the tap is not valid. Riders can use The Auto-Load feature, which automatically adds value if an account drops below $5. Auto-Load only works if the Hop account links a debit or credit card.

What if a Hop card is lost or stolen?

A registered Hop card offers lost-card protection and the account balance is saved. Riders must pay $3 for a new Hop card.

If riders have problems using Hop, who do they contact?

Riders can call 1-844-MYHOPCARD (1-844- 694-2273) or email help@myhopcard.com.

Can people get Hop cards at ticket machines?

No. But they can buy electronic 2 ½ Hour limited use tickets and 1-Day passes for use at Hop readers. These tickets are not reloadable.

Is bank and personal information safe?

Yes, all data and bank information is stored on the back-end system, not actually on the card itself.

What data is collected?

Hop will collect anonymous ridership and travel pattern data which will only be used in aggregate to look at very broad ridership trends. Individual transaction data would only be used to help a rider with a payment or account question. Riders can go to MyHopCard.com to see the user’s history of taps.