Our new state-of-the-art electronic fare payment system is coming in 2017.
C-TRAN is preparing to launch a new electronic fare payment system called the Hop Fastpass. This new system will provide an easy to understand and use form of payment that offers easy transfers between C-TRAN and its eFare partners, TriMet and the Portland Streetcar.
You'll still be able to pay with cash, but riders who choose to pay with the Hop Fastpass will experience the following benefits:
1. Daily and Monthly Charge Limits
- Explanation: The new eFare system will automatically calculate monthly and daily charge limits on what a customer must pay to ride. Once those limits are reached, all subsequent rides are free.
- Benefit: Customers will no longer pay for more than what they use, and will have the option to load their card with money, as needed, rather than having to pay the full monthly fare price up front at the beginning of each month.
2. Transfers Available for C-Zone Fare
- Explanation: The eFare system will provide 2.5-hour transfers to passengers on any fare purchased. This includes C-Zone, Regional All-Zone, and Express.
- Benefit: Passengers who pay their fares with eFare will now receive a 2.5-hour transfer, even when purchasing a C-Zone fare.
3. No Burdensome Minimums
- Explanation: Passengers can choose to load their eFare card with as little as $5 at a time.
- Benefit: This *minimum dollar amount is designed to limit transaction charges. For those not willing or unable to use eFare, cash will continue to be accepted by all transit agencies.
*The minimum dollar amount allowed per card load is subject to analysis of Title VI of the Civil Rights Act of 1964 which prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.
4. Broader Availability
- Explanation: eFare transit cards will be sold via a retail network called Ready Credit, which will be available in most convenience stores and grocery stores.
- Benefit: Passengers will have the option of purchasing and reloading their eFare cards at the C-TRAN *Customer Service Office, located at Fisher’s Landing Transit Center, at any participating retail outlet or the eFare website.
*With the opening of The Vine, C-TRAN’s Bus Rapid Transit Project, C-TRAN will only have one Customer Service Office which will be located at Fisher’s Landing Transit Center.
Also, with the anticipation of Hop Fastpass, the following changes have been or will be implemented:
5. Definition of Youth
- Explanation: The definition of “Youth” will change to include anyone between the ages of 7-17. Currently, anyone between the ages of 7-18 is eligible for C-TRAN’s discounted Youth fare.
- Benefit: This change in definition will provide consistency between C-TRAN and TriMet’s definition of “Youth”. Since C-TRAN will continue to accept current high school photo identification (ASB cards) as valid proof of eligibility, anyone older than 17 and still attending school will still be able to receive this discount.
6. Discounted Fares for Senior, Disabled and Youth
- Monthly Pass Explanation: C-TRAN’s Regional All-Zone monthly pass for Honored Citizens (senior and disabled) will decrease from $34 to $28.
- Benefit: This brings both C-TRAN and TriMet monthly Regional passes for Honored Citizens into alignment, helping passengers to realize a $6 cost savings compared to what they currently pay.
7. Qualification Process for Low-Income Passengers Stays the Same
- Explanation: Qualifying low-income passengers must purchase their eFare transit card directly from the C-TRAN Customer Service Office.
- Benefit: This extra step is consistent with current qualifying procedures, and ensures paperwork and eligibility accuracy for those that qualify for this discounted category.
8. C-VAN Fares Accepted on TriMet and Portland Streetcar
- Explanation: C-VAN fares will be accepted on TriMet and Portland Streetcar fixed-route services.
- Benefit: This provides C-VAN monthly pass holders with unlimited rides on all C-TRAN, TriMet and Portland Streetcar fixed-route services. C-VAN fares will not be accepted on TriMet LIFT.
Open House Schedule
Wednesday, January 13
80, 92, 164 and Camas Connector
Tuesday, January 19
Vancouver Community Library,
32, 37, 38, 41, 44, 47, 71, 105
Thursday, January 28
C-TRAN Administration Building,
All written comments must be submitted no later than 12:00 p.m. on Tuesday, February 9, 2016. Written comments on both these subjects may be submitted in the following ways:
P.O. Box 2529
Vancouver, WA 98668-2529
Phone: (360) 695-0123
C-TRAN will hold a public hearing on the proposed fare change and the Hop FastPass eFare payment system on:
- 5:30 p.m. Tuesday, February 9
- Vancouver Community Library – Columbia Room (ground floor)
901 C Street, Vancouver, WA 98660
Note: This hearing is part of the C-TRAN Board of Directors’ regular monthly meeting and is served by C-TRAN routes 2, 3, 4, 25, 3, 32, 37, 38, 4, 44, 47, 71, and 105.