Booking a Ride on Paratransit
Paratransit is a shared ride service, which means ride times are subject to change. Please be flexible when planning your ride. Reservations can be made one to two days in advance. We do not accept same-day ride requests or changes.
Riders are required to have the full address of their destination(s) when booking a ride. The customer service representative will ask you several questions and guide you through the process.
For additional information on booking a ride, please download a PDF copy of the Rider’s Handbook.
If you're new to C-VAN, use this handout with helpful tips for riding C-VAN, and see the orientation video below.
Orientation video: Welcome to C-VAN!
Ride Reminder (Automated) for Paratransit
Riders are encouraged to utilize the automated system called Ride Reminder to check on or cancel their rides. The service is available 24 hours a day, seven days a week. To get started using Ride Reminder, ask a customer service representative for your personal ID number and password.
You can reach Ride Reminder by calling 360-695-8918, then press 1 after the greeting starts, and then follow the prompts. For more information on the Ride Reminder system, please refer to the Rider’s Handbook.
Paratransit routes accept cash, and C-VAN paper fares; monthly pass, punch cards, or a day pass. Paratransit trips cost the same as local fixed routes. The C-VAN monthly pass is valid on fixed routes traveling within Clark County. Paratransit trips are based on C-TRAN’s adult fare on fixed-route. The fare grid for paratransit can be found here. C-TRAN does not issue refunds or offer exchanges on any unused paper fare or overpayment at the fare-box. C-TRAN is not responsible for lost or stolen fare instruments.
No-shows are any occurrence where the rider does not show up or cannot be located for a scheduled ride or declines to take the trip when the vehicle arrives within the pick-up window and waits five (5) minutes.
ADA regulatory citation is 49 CFR Sec. 37.125(h): The entity may establish an administrative process to suspend, for a reasonable period of time, the provisions of complementary paratransit service to ADA eligible individuals who establish a pattern or practice of missing scheduled trips. A pattern of practice is defined as no-shows in excess of 10% of all scheduled rides.
For C-TRAN’s full no-show policy, click here.
Transferring to TriMet from C-TRAN’s Paratransit Service
C-VAN paratransit paper fares are not valid on TriMet services or the TriMet paratransit service called LIFT. Additional cash fare or a HOP card is required to ride all TriMet services. Riders must make a separate reservation with TriMet LIFT by calling 503-802-8000.