«C-TRAN: OUR COMMUNITY, OUR PROMISE»

«C-TRAN: OUR COMMUNITY,
OUR PROMISE»

  • April 17 Update
  • March 27 Update
  • March 24 Update

facemask smallIn conjunction with public health guidelines, C-TRAN is urging all passengers to wear a mask or face covering while riding the bus. We’ve also marked off some seats on each vehicle to encourage people to sit farther apart and maintain physical distancing. Please avoid the seats with signs or designated boundary areas.

As a reminder, most passengers must board and exit through the rear door. The front door remains available for those who need it. We’re also limiting the number of people on each bus, so please understand if you’re asked to wait for the next one. The safety of our passengers and employees remains our top priority, and we need your help to protect everyone on the bus.

We’re here if you need us for essential trips. Thanks for navigating this with us.

Temporary Express Service Reductions Effective March 30

Effective Monday, March 30, C-TRAN has made temporary service reductions to Express routes serving downtown Portland. The changes come as C-TRAN and others adjust to a rapidly evolving public health situation while providing essential transportation service and doing our part to keep our community healthy.

The following routes are impacted:

Route 190, which serves OHSU Hospital and other medical facilities on Marquam Hill, is not impacted. All other Local and Regional routes are running on regular schedules at this time.

The temporary changes come as C-TRAN and other transit agencies are experiencing shifts in ridership which are expected to continue with mandatory stay-at-home orders now in place in Washington and Oregon. Many commuters are now working from home under the state orders.

The health and safety of passengers and employees remains C-TRAN’s top priority. More information about the steps we’re taking and other public health resources are available here.

Effective immediately, C-TRAN passengers will board only through the rear door on all fixed routes. The front door and priority seating area are still available for wheelchair users and passengers with limited mobility. All others must stay behind the priority seating area.

Also, C-TRAN will be limiting the number of people on each bus in order to maintain adequate space with others, so please understand if you are asked to wait for the next bus. The safety of our employees and passengers remains our top priority.

C-TRAN is an essential service, and we will continue operating for those who need us. Additional updates will be provided as needed


A Message From C-TRAN’s CEO

March 24, 2020
WA/Or “Stay-at-Home Order”

To Our Community:

As you know, the Governors of Oregon and Washington have enacted a "Stay-at-Home" order for at least the next two (2) weeks_ We appreciate your support of this order to ensure that all of our community remains safe and healthy. Our team is looking forward to seeing you soon - but for now - please limit your trips to essential activities only. C-TRAN is still operating service as public transportation is designated "Essential Critical Infrastructure Workforce" by the Department of Homeland Security. Our team is proud to be able to continue this service, but our focus is to ensure that community members are connected to vital lifeline services that they need such as healthcare, groceries, critical jobs, and other essential functions. I am asking on behalf of our world-class team and our community-at-large - abide by the conditions of this "Stay-at-Home" order, and only use transit for critical activities. As such, C-TRAN has also implemented the following procedures during this time:

  • Rear Door Boarding: effective immediately, all boarding should be done through the rear door with the exception of wheelchairs and those with mobility devices (walker assist, etc.).
  • Designated Seating Areas: these seats will be "blocked off" and only available for use by those who have mobility devices, with the assistance of the Operator.
  • Social Distancing: we will limit the amount of customers that are on the bus at one time. We apologize in advance if you are asked to wait for the next bus, but we want to ensure proper distancing for our customers and employees.
  • Operator/ Employee Interaction: we know you love our people, and so do we—so I am asking our incredible community of riders to respect the space of our employees. We all need them during this difficult time, so please limit any unnecessary interactions and conversations with our team. Our Customer Service team is available by phone to help if needed.

Shawn M. Donaghy
Chief Executive Officer, C-TRAN

How Buses Are Cleaned

C-TRAN’s vehicle service workers are the team that works behind the scenes to clean our entire fleet of buses every night. We’ve also recently put additional workers out on transit center platforms during the day to clean and disinfect buses in between trips while they're in service.

Take a look behind the scenes:

Remember...

Clean your hands often
Wash your hands with soap and water for at least 20 seconds.
Don’t touch
Avoid touching eyes, nose or mouth with unwashed hands.
Stay home
If you experience illness symptoms like a fever or cough, stay home.
Cover a cough or sneeze
Cover your cough or sneeze with your sleeve or disposable tissue.

Questions?
www.clark.wa.gov/public-health